RETURNS
Welcome to our returns page. Here you will find detailed information about our returns policy for KIDS’TABLE.
- Return period: you have 14 days from the date of delivery to initiate a return, except for all warranty returns. To check the warranty period click here.
- Shipping costs: the buyer is responsible for the costs associated with the return, unless it is a warranty return.
I. Return process
If you need to return your KIDS’TABLE, follow these simple steps:
- Contact customer service: contact our customer service to inform about your intention to return the product.
- Personalized assistance: our customer service team will guide you through the return process.
II. Conditions for return:
To ensure an optimal return process that will help you receive a full refund, you must take into account the following conditions:
- The table must be in its original condition, with no damage or obvious signs of use.
- Use the original packaging when packing the tablet for return.
- When returning the table, you must include all original accessories and packaging.
Remember that returns must be initiated within 14 days from the date of delivery.
III. Warranty Returns:
In the unlikely event that your KIDS’TABLE exhibits defects covered by warranty, we will assume the cost of return. To do so:
- Contact support: contact our support to initiate the warranty return process. They will provide you with all the steps to follow.
- Evidence of defects: you will need to provide evidence that proves the defects and qualifies for a warranty return.
IV. Product packaging instructions:
Please follow our instructions to properly package your KIDS’TABLE prior to return. This will ensure that the product arrives in optimal condition:
- Include all products and accessories that came in your box: tablet, USB-C cable, technical manual and warranty letter.
- You must include it in the original packaging; keep the box for a possible return case.
- Protect the package from damage during shipping: KIDS’TABLE will not be responsible for any damage or defects in the product due to improper packaging by the buyer. It is important that you prepare it carefully so that we can proceed to a full refund.
V. Refund process:
On receipt and verification of the return, we will process the refund. This process is usually completed within 15-30 working days of verification. You can check the status of your refund in your KIDS’TABLE customer area.
VI. Contact Information:
For any additional questions or assistance, please do not hesitate to contact our customer service.
VII. Product Warranty:
For detailed information on warranty terms and conditions, please visit our warranty page.
VIII. Notification of Policy Changes:
Please note that the returns policy may be subject to change. Any changes will be notified through our usual communication channels.
