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What does "pre-sale mode" mean?

The pre-sale allows you to purchase the table before it is available to the general public. By purchasing during the pre-sale, you secure your device and can enjoy exclusive benefits.

How is payment made during the pre-sale?

Payment is made at the time of purchase during the pre-sale. We accept various forms of secure payment on our platform.

Can I cancel my order during the presale?

Yes, you can cancel your order within 14 days of your pre-sale purchase and receive a full refund. Contact us if you need to make changes to your order.

What is the estimated date of my shipment?

The table will be ready to ship in approximately 60 days from the date of pre-sale. We will keep you informed of any changes to the shipping schedule.

How will the shipment process be carried out?

Within the 60-day pre-sale period, we will ship your table as soon as it becomes available. You will receive tracking notifications once your order has been shipped.

What happens if the shipping date changes?

We will do our best to meet the estimated shipping date. However, if there are any changes, we will inform you immediately and work with you to resolve any issues.

Can I receive updates on the status of my order?

Yes, you will receive regular updates on the status of your order by email. In addition, you can always check the status of your order from your customer area on our website.

Do you ship worldwide?

Currently KIDS’TABLE is only available for Spain and Mexico, but you can leave us your contact here and we will let you know when it is available in other places.

What is the return policy after receiving the table?

You have 14 days to return the product. In this case, shipping costs will be borne by the buyer. For more details on the process, please see our return policy.

What happens if I want to return the table after the specified period?

You have 14 days to return your KIDS’TABLE, after this period we do not accept any type of return, except those related to the guarantee.

What should I do if my table arrives damaged or defective?

Please contact our support team as soon as possible. Our team will tell you exactly what steps to take so that we can resolve the problem efficiently.

How do I start the return process?

To start the return process, please visit our returns policy. There you will find all the necessary information about returns and refunds.

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